GTCs – EUROPE

The general terms and conditions for Swiss customers can be found here.

Kingnature Switzerland:

kingnature AG, Staubstrasse 1, CH-8038 Zürich,
Tel: +41 (44) 271 22 00


Kingnature Germany:

kingnature AG, Max-Stromeyerstrasse 170, DE-78467 Konstanz

Phone +49 (0)7731 203 68 92

1. Validity of the general terms and conditions and conclusion of contract

1.1 These General Terms and Conditions (GTC) apply to all sales contracts concluded via the website www.kingnature.de.

1.2 In case of a conclusion of contract on kingnature.de, the contract is concluded with the contract of kingnature AG. In particular:

kingnature AG
Max-Stromeyerstrasse 170
D-78467 Konstanz

1.3 The order is confirmed by the provider by e-mail. The contract is concluded as soon as the confirmation arrives at the buyer.

1.4 The presentation of the goods in our internet shop does not constitute a legally binding offer of contract on our part but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

1.5 Upon receipt of an order in our internet shop the following regulations apply: The consumer makes a binding offer to conclude a contract by successfully completing the ordering procedure provided in our Internet shop.

The order is made in the following steps:

1) Selection of the desired goods
2) Confirm by clicking on the “Order” buttons
3) Check the information in the shopping cart
4) Press the button “Checkout”.
5) Login in the internet shop after registration or recording of data as a gues
6) Binding dispatch of the order by clicking the button. “buy”

Before the binding sending of the order, the consumer can return to the Internet site where the customer’s details are recorded and input errors are corrected or the order process is cancelled by closing the Internet browser by pressing the “Back” button in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by an automatically generated e-mail (“order confirmation”). With this we accept your offer.

1.6 Storage of the contract text for orders via our internet shop : We send you the order data and our general terms and conditions by e-mail. For security reasons, your order data is no longer accessible via the Internet.

2. Prices

2.1 The prices are quoted in EUR. Legal sales tax and processing are included. Shipping costs are charged separately. The shipping costs are also indicated online.

2.2 The provider reserves the right to change the prices at any time. For customers, the prices published on the website on the order date shall apply.

3. Terms of Delivery

3.1 Delivery is normally within 10 working days. If a longer delivery time is necessary, the customer will be informed at the latest after this time.

3.2 If no information is provided, the customer is entitled to renounce the delivery.

3.3 The risk of accidental loss and accidental deterioration of the sold item shall not pass to the buyer until the item is handed over to the buyer, even in the case of sale to destination.

4. Liability and Guarantee

4.1 The buyer from Germany or the European Union must inspect the delivered goods as soon as possible and report any defects immediately: +49 (0)7731 203 68 92. buyers from Switzerland call +41 (44) 271 22 00.

4.2 If there is a defect, the buyer has the choice of withdrawing from the contract or demanding a replacement delivery.

5. Payment

5.1 The invoice will be enclosed with the shipment of the goods. The payment period is 20 days after receipt of the invoice. The invoice option is not available for initial orders. In this case the payment methods prepayment or Paypal are available. If the consumer has chosen payment in advance, he/she is obliged to pay the purchase price immediately after conclusion of the contract.

5.2 In case of late payment, the provider will send a maximum of two reminders. If the customer then fails to pay, debt enforcement measures will be initiated. The right to claim damages is reserved.

6. Data Protection Regulations

6.1 The data protection regulations you take from the separate form data protection regulations kingnature. This is available online on the website of kingnature.

7. Right of Withdrawal for Consumers

Consumers are entitled to a right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his self-employed professional activity.

8. Cancellation Policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days, starting from the day on which you or a third party designated by you, other than the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.

kingnature AG
Max-Stromeyerstrasse 170
D-78467 Konstanz

Tel: +49 (0)7731 203 68 92
Fax: +49 (0)7531 710 44 11


9. Consequences of Withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

10. Sample Revocation Form

(If you want to cancel the contract, please fill out this form and send it back).


To :
kingnature AG
Max-Stromeyerstrasse 170
D-78467 Konstanz

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer

_____________________________________________________

Address of the consumer

_____________________________________________________

Signature of the consumer (only for paper notification)

__________________

Date

__________________

(*) Delete as applicable.


11 Warranty

The statutory warranty regulations apply.

12 Contract language

German is the only language of contract available.

13 Customer service

Our customer service for questions, complaints and objections is available on workdays from 9:00 to 17:00 o’clock at

Tel. +49 (0)7731 203 68 92
Mail info@kingnature.de