The general terms and conditions for EU customers can be found here.
The general terms and conditions for US customers can be
Apply to your use of this Kingnature AG Online Store and to any purchases you make through Kingnature AG Online Store.
Purchasing Kingnature Products
Eligibility to order criteria:
You may only purchase products:
Details of the products available for purchase (including their price) are set out on Kingnature AG Online Store. Kingnature AG takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Kingnature AG online store are correct at the time when the relevant information is placed onto Kingnature AG online store. Although every effort is made to keep Kingnature AG Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
Kingnature AG may refuse or be unable to process your order if:
Cancelling the Contract and Returns
1) Order Cancellation
You may change your mind and cancel your order within SEVEN (7) working days after the day you receive your goods. If you choose to cancel your order we will refund:
Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition Un-opened, Not used at all. Kingnature AG will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you. Your product can only be returned in the country it was purchased.
2) Damaged or Fault Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:
When exchanging damaged, faulty or incorrect orders we will:
3) How To Return Your Goods
You may return goods in the country they were purchased by contacting the Customer Care Center by email, phone or post (details below). The following information will be required when returning your goods:
· Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
· United Arab of Emirates is our country of domicile.
· Minors under the age of 18 are prohibited to register as a user of this website and are not allowed to transact or use the website.
· If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
· The cardholder must retain a copy of transaction records and Merchant policies and rules.
· We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).·
4) How To Contact Us
Our contact details can be found on our contact page.
Contact Us –
· Email: firstname.lastname@example.org
· Address: Abu Dhabi, Plaza 30, 2nd floor, Kingnature.
· PO Box Number: 43522
· Landline Number: 02 6311771
· All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
· The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Kingnature AG reserves the right to:
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. Swiss law applies to these Conditions and any dispute relating to the Conditions shall be settled by the courts in Zurich – Switzerland.